Frequently Asked Questions

If you are booking a spa day and already have a voucher please have this to hand when booking, if you do not yet have a voucher please have a debit/credit card when calling as payment is required upon booking. 

Please have a couple of suitable dates in mind as all bookings are subject to availability, we recommend booking 4-8 weeks in advance for weekend dates.

Please note, the treatment length specified includes collection from & to the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time  .

Our cancellation policy is clearly detailed at the point of reservation and within our booking confirmation emails. We ask that any amendments to the date/time of your booking are made no less than 48 hours in advance of the allocated treatment time. Amendments made with greater than 48 hours notice are not charged. Within 48 hours, unfortunately no amendments can be made. Booking a treatment or spa day package direct with Bannatyne Spa creates a voucher for payment, which is non-refundable if cancelled, but may be redeemed against another future booking if cancelled. 

If you have booked using a third party company this may differ, please refer to information supplied with your spa voucher.

If you have any allergies, ill health, a particular medical condition or are pregnant we advise you to speak to your GP prior to arrival to ensure you can use the Spa facilities, services and treatments. In some instance we may require written confirmation from your Doctor. 

The set of guidelines below is not an exhaustive list and only serves to highlight some of the main medical indicators where the use of the facilities, services or treatments may not be advised: 

Cancer
Heart condition/pacemaker
High or low blood pressure
Diabetes
Epilepsy
Thrombosis
Varicose veins
Kidney or liver condition
Thyroid condition
Nut allergy (please note that some Elemis treatments contain nuts) 

All treatments booked and "hands-on" time are subject to medical status. We reserve the right to refuse treatments if we feel it is not in the best interest of the client, especially if there has been surgery within the last 3-6 months. We will endeavour to offer an alternative treatment to the client if any risk is presented by the medical consultation feedback. 

We have 'The Power Of Touch' (TPOT)/Wellness for Cancer therapists qualified in treating clients who may be undergoing treatment for cancer and other conditions. To discuss in further detail, please call our contact centre on 0344 477 4777.