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SPA FAQS & HELP

The Spa is Open!

We’re delighted to announce that the majority of our Spas are back OPEN!

In line with Government guidance, the maximum group size we can accommodate is 6. Local restrictions may apply in some areas. Please check the Government guidance.

If you're travelling to one of our spas you may wish to check the restrictions in the local area. You can do this by entering the postcode here.

Belfast Update

Following the announcement from the Northern Irish Executive on Wednesday 14th October and the decision to suspend close contact services during this period, our Belfast Spa will be closed from Friday 16th October at 6pm, until permitted to resume services.

Cardiff Update

Following the announcement from the Welsh Government on Monday 19th October and the decision to suspend close contact services during the “circuit-breaker lockdown”, our Cardiff Spa will be closed from 18:00 Friday 23rd October, reopening Monday 9th November, unless the lockdown period is amended.

What happens next?

Your booking is still of importance to us, and we’d like to confirm that you won’t lose out on your experience.

If you booked online and your appointment is for a single treatment, or a spa day for up to 2 people, you can reschedule your booking using the link below, provided there is over 48 hours until you are due to attend:

Reschedule Your Appointment

For all other appointments, please contact our central Spa Customer Service team using our Online Enquiry Form.

We look forward to welcoming you once we can do so on an alternative future date

COVID-19: WE'VE MADE SOME CHANGES!

We've made some changes

We have undertaken an extensive assessment of the COVID-19 infection risk to members and staff. As a result, we have made some changes to our working practices to reduce the risk as far as practicable and deliver first class, professional services.


Spa Appointments

In order to restrict the number of people in the Spas at any one time, we will be operating at reduced capacity and using a phased approach. All appointments must be pre-booked, before you visit the Spas. Please go to www.bannatyne.co.uk/spa to book your appointment or why not download the Bannatyne App?

We have taken the decision to reduce the number of appointments to allow appropriate sanitisation time to clean down touch points and uphold social distance measures.

Members and guests using the Hairdressers and Spa will be asked to come alone in Phase one, unless there is a need for assistance. Please bring your own personal face mask, as you will be required to wear one, where social distancing cannot be upheld. We would ask that all members and guests wear a face mask on entrance. If you forget yours, we do have these on sale at the main club Reception.

We will be operating on a phased approach.

Important Information

  • This will be for treatment only and not Spa Days. This will work on a pre-booked appointment system only. Treatments can be booked online and are paid for at the time of booking.
  • Please arrive having completed your Spa Lifestyle medical questionnaire online
  • Only contactless methods of payment can be used on the day eg for purchase of retail products /take away drinks
  • Ensure you are well enough to attend and are not showing any signs of COVID 19 symptoms.
  • Presently, we will only be offering a limited cafe bar/ restaurant menu.

Timing

You will be asked to arrive 10 minutes before your treatment time. We will be running

on time, where possible.

If you are not able to arrive on time, we ask that you contact us; it may be that we have to reschedule your appointment.

Time will be allowed after each appointment for sanitisation of the treatment room, manicure stations, pedicure thrones and common areas of the Spa.

You will be ever-so-politely requested not to remain in the Spa longer than necessary after your appointment, but we will be offering a chance for you to purchase any recommended products on the day. 

Temperature Checks

At reception, we will check your skin temperature on your forehead, to make sure that it is not too high. If so, you will be asked to wait for 10 minutes and then be re-tested.

Unfortunately, you will be denied entry if your temperature reading exceeds this upper limit for a second time. We ask that you please respect our team if they ask you to refrain from entering the club and support us in being compliant with new guidelines.

You will also be required to complete an online Spa Lifestyle/ COVID-19 screening questionnaire prior to your appointment.

PPE

You will be required to wear a face mask in the Spa and we request that you bring your own mask. If you are medically exempt from wearing a mask, a visor must be worn as an alternative.

The therapists will be wearing visors and appropriate PPE for treatment. Disposable aprons and gloves will also be in evidence for cleaning and sanitising the areas.

Hygiene

A rigorous cleaning regime is being employed in the Spa to ensure everyone’s safety, with high contact areas being sanitised after every client visit.

Hand sanitiser is available at the front of the club and you will be asked to use it before entering and again, as you leave the club.

We ask you to avoid touching any surfaces, if possible and that you wash your hands on entering the treatment room.

Please bring the minimum of articles with you and remove all jewellery and watches, in advance.

Payment using a contactless method or by the 360 Bannatyne Wristband are the only methods of payment.

After each treatment, the utensils and products are sanitized.

The spa reception, treatment rooms, manicure and pedicure areas, products, touch points and PPE are santised to ensure that the strictest hygiene standards are upheld.

Are you at High Risk? (Clinically extremely vulnerable):

  • Are having chemotherapy or antibody treatment for cancer, including immunotherapy
  • Are having an intense course of radiotherapy (radical radiotherapy) for lung cancer
  • Are having targeted cancer treatments that can affect the immune system (such as protein kinase inhibitors or PARP inhibitors)
  • Have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)
  • Have had a bone marrow or stem cell transplant in the past 6 months, or are still taking medication
  • Those who pose a very high risk of getting infections (such as SCID or sickle cell)
  • Are taking medicine that makes them much more likely to get infections (such as high doses of steroids)
  • Have a serious heart condition

People at high risk from coronavirus should have been informed via a letter from the NHS.
If you are in the high risk group, it is not appropriate to have a face-to-face treatment at this time.

We are awaiting Government advice on when we can welcome you back into our Spas.


COVID Symptoms?

If you have symptoms of COVID-19, you must not attend the Spa. The list of main symptoms are :

  • High temperature
  • New, continuous cough
  • Loss or change to your sense of smell or taste

We are excited to welcome you back to the Spa and hope that you are confident that we will be operating in very safe and hygienic surroundings.

The Bannatyne Spa Team


HOW DO I AMEND MY BOOKING?

Bookings made online for individual treatments and spa days for up to 2 guests can be rescheduled online using the link below, provided there is more than 48 hours notice. You will need the booking reference from your confirmation email, your voucher number, as well as the mobile number and email address your booking was made under:

Amend Your Bannatyne Spa Experience

If you have a booking for a spa break (as part of a hotel stay), multiple individual treatments or a group larger than 2 people, or if your booking is within 48 hours, please Contact Us using the Online Enquiry Form.

WHAT HAPPENS ON THE DAY?

What should I expect?

Our spas are based within Bannatyne Health Clubs. To give you an idea of what to expect please click here, facilities may differ per location. Please note, we are currently unable to offer use of the health club and wet facilities.

What should I bring?

Where applicable, please ensure to remember to bring your voucher on the day or an alternate payment method will be required.

We are currently unable to provide spa bags, robes and towels, other than at our Kingsford Park, Bury St Edmunds, Wildmoor and Fairfield locations. Please bring your own if you wish to use these on the day.

Before your spa day please ensure you complete the online check-in questionnaire, which will be emailed to you 72 hours prior to attending. Reminders are also sent at 24 and 48 hour intervals prior. Electronic check-in is also available on the day, although please arrive a minimum of 15 minutes prior to ensure there is sufficient time to complete the process.

What time can I arrive?

Please check your package for any applicable restrictions. Click here to check the opening hours of the location you are attending. Please ensure you arrive in the spa at 10 minutes prior to your treatment start time.

If you are on a spa break at one of our hotels check in is from 3pm. Times will be noted on your confirmation email.

Please note, the treatment length specified includes collection from & to the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time.

What should I wear?

During treatments, therapists are trained to respect client’s modesty at all times, for facials we recommend you remove your upper body clothing, for massages please leave underwear on you will be covered by a towel throughout the treatment. If you are having a spray tan please wear loose dark clothing. For pedicures please bring along a pair of flip flops or sandals.

What if I want to book extra treatments on the day?

If we have availability on the day we will happily book your extra treatments in, however we do get very busy and would suggest booking extra treatments before your visit so are not disappointed on the day. 

What about my jewellery and valuables?

Lockers are available within our health clubs, however we recommend that you leave any valuables at home, as we cannot be held responsible for any loss incurred.

What if I'm late?

Arriving late will mean that your treatment time is shortened. Your treatment will end on time so the next guest will not be delayed. The full value of your treatment will be charged. Please leave ample travel time to get to the location.

Is there car parking available and how do I get to you?

Parking is provided at some of our locations; to find out more information and for directions please click here to find the contact details for your chosen location.

Are there any age restrictions?

For spa days and breaks you must be at least 18 years old. We offer a limited range of Teen Treatments; an adult must be present in the room whilst these are performed. Teens aged 16-17 can be booked in for a Spray Tan providing a parent/guardian in is the club whilst the treatment takes place.

BOOKING INFORMATION

What do I need to book?

If you are booking a spa day and already have a voucher please have this to hand when booking, if you do not yet have a voucher please have a debit/credit card when making a reservation online as payment is required upon booking.

Please have a couple of suitable dates in mind as all bookings are subject to availability, we recommend booking 4-8 weeks in advance for weekend dates.

If you purchased a special offer voucher on your last visit to one of our Spa's and are unable to complete your booking via our website, please contact the location you purchased the package from directly. Contact details can be found at https://spa.bannatyne.co.uk/find-a-spa

Treatment length

Please note, the treatment length specified includes collection from & to the waiting area, a consultation, undress/redress (where applicable) and 'hands-on' treatment time.

VOUCHERS & GIFTCARDS

How can I buy a voucher/giftcard?

You can purchase vouchers/gift cards from our website as well as any of our Bannatyne Spas, nationwide. Click here to purchase.

What's the difference between a voucher and a gift card?

Both our gift cards and vouchers make the perfect gifts, our gift cards are posted out in a presentation envelope. The gift vouchers can be sent to yourself or a recipient instantly via email, or can be printed at home, so are perfect for a last-minute gift.

What are the postage costs?

Postage costs £1.99 for Gift Cards and £4.49 for a Gift Card dispatched in a Presentation Box. Delivery can take 3-5 working days using Royal Mail. If you have not received your order after 5 working days, please contact us.

When do the vouchers expire?

Our Vouchers and Gift Cards are valid for 12 months (18 months if purchased during the current promotional period) from purchase date. For any queries regarding the validity of your Voucher or Gift Card, please visit https://spa.bannatyne.co.uk/vouchers/check-balance

Some promotional offers are valid for a set period of time. Once this period ends if the voucher or gift card has not been redeemed, the balance will convert to a monetary amount which can be used during the remainder of the validity period.

Treatments and spa day bookings are subject to availability, so please ensure you book and attend in advance of your expiry date. Please note that we cannot extend a Gift Card/Voucher if it has already expired.

What to do if you lose your voucher

If your voucher is lost/stolen, please contact us immediately so we can try to help you before your voucher is redeemed without your knowledge.

THIRD PARTY VOUCHERS (Groupon, Wowcher, Red Letter Days, Buyagift, Spabreaks.com, Spaseekers)

How do I book my third party voucher?

Select third party vouchers can be redeemed online. Please click here to see if it's available for your voucher. Alternatively, you may complete our online enquiry form. Please ensure you include the voucher details as we need to take some information from the voucher. Please also have in mind a couple of possible dates that you can attend the Spa, so that we can check availability for you. Our helpful team will reply with all the details about what time to arrive and what to bring on the day.

How do I book my BuyAGift Smartbox?

Smartboxes cannot be booked online. Please complete our online enquiry form and one of our team will contact you to make your booking. Please also have in mind a couple of possible dates that you can attend the Spa, so that we can check availability for you. Our helpful team will reply with all the details about what time to arrive and what to bring on the day.

I've made my booking but want to change my booking, what should I do?

When you make your booking we redeem your voucher with the third party company. Once a date is confirmed, this action is completed and you are then committed to a booking with Bannatyne Spa. Your voucher cannot then be refunded or exchanged with the third party company. You can change the date of your booking for a Spa Day without charge as long as it is outside of our 48 hour cancellation policy. Within 48 hours, this is subject to an administrative fee.

Do you need my voucher?

Yes, your voucher is your payment method and we need to take this from you at the Spa so please ensure you bring a copy along with you.

My voucher has expired can I still book?

Unfortunately as your voucher is from a third party, we cannot accept a booking with an expired voucher. You would need to contact the relevant third party company to see if they could help extend your voucher.

MEDICAL CONDITIONS, ALLERGIES & CONTRAINDICATIONS

If you have any allergies, ill health, a particular medical condition or are pregnant we advise you to speak to your GP prior to arrival to ensure you can use the Spa facilities, services and treatments. In some instance we may require written confirmation from your Doctor.

The set of guidelines below is not an exhaustive list and only serves to highlight some of the main medical indicators where the use of the facilities, services or treatments may not be advised:

Cancer

Heart condition/pacemaker

High or low blood pressure

Diabetes

Epilepsy

Thrombosis

Varicose veins

Kidney or liver condition

Thyroid condition

Nut allergy (please note that some Elemis treatments contain nuts)

All treatments booked and "hands-on" time are subject to medical status. We reserve the right to refuse treatments if we feel it is not in the best interest of the client, especially if there has been surgery within the last 3-6 months. We will endeavour to offer an alternative treatment to the client if any risk is presented by the medical consultation feedback.

We have 'The Power Of Touch' (TPOT)/Wellness for Cancer therapists qualified in treating clients who may be undergoing treatment for cancer and other conditions.

AMENDMENT POLICY

What is the amendment policy?

Spa Days and Treatments

Bannatyne Spa operates a 48 hour amendment policy for any Spa Treatment or Spa Day booking.

This means that up to 48 hours prior to the commencement of your experience, you can amend a booking free of charge.

You must reschedule to attend within the expiry date of the voucher for your Spa Treatment or Spa Day.

All payments are strictly non-refundable, subject to the terms and conditions agreed at the point of purchase.

Please check the individual terms and conditions of any promotional purchase.

To check the date of validity for any Bannatyne voucher please click here.

For third party vouchers, please check individual vouchers for validity dates.

Do you need to amend within 48 hours?

If you wish to amend within 48 hours and reschedule your appointment, there will be £10.00 administration charge for Spa Treatments and a £15.00 administration charge for Spa Days.

In order to do this, please contact the location you are attending by telephone, a full list of contacts is available:

https://www.bannatyne.co.uk/health-club/all-locations

Cancellation?

If you need to cancel your appointment and you don’t have a future date, it’s your responsibility to contact us to arrange this. If you don’t rearrange your experience before the expiry date of your voucher, you won’t be able to book with us and you will lose any money paid for the voucher.

In order to rearrange your experience, please click here.

Spa Breaks

Bannatyne Spa operates a 14 day amendment policy to any Spa Break booking.

This means that up to 14 days prior to the commencement of your experience, you can amend a booking for an administration fee of £25.00. In order to arrange this, please click here.

Within 14 days, you cannot amend your booking.

All payments are strictly non-refundable, subject to the terms and conditions agreed at the point of purchase.

Your purchase is valid for a period of 12 months from the date of purchase, allowing the opportunity to rebook and attend within its validity period.

Please check the individual terms and conditions of any promotional purchase.

To check the date of validity for any Bannatyne voucher please click here.

For third party vouchers, please check individual vouchers for validity dates.

NEED TO CONTACT US?

Contact us via our electronic enquiry form. Alternatively, please contact your local spa.

Choose Your Spa

Find Your Nearest:

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Nearby Locations:

All Locations:

Aberdeen

Ashford

Banbury

Barnsley

Belfast

Birmingham (Brindleyplace)

Blackpool

Bristol

Broadstairs

Burton on Trent

Bury St Edmunds

Cardiff

Carlisle

Chafford Hundred

Charlton House

Chingford

Colchester - Kingsford Park

Crewe

Darlington

Dunfermline

Durham

Edinburgh (City Centre)

Edinburgh (Newcraighall Road)

Fairfield

Falkirk

Hastings

Humberston - Grimsby

Ingleby Barwick

Inverness

Leicester

Luton

Manchester (Chepstow St)

Manchester (Quay St)

Mansfield

Milton Keynes

Norwich

Orpington

Perth

Peterborough

Shrewsbury

Solihull

Sutton Coldfield

Tamworth

Wakefield

Weybridge

Wildmoor - Stratford upon Avon

York

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